Refund policy

Last updated: December 12, 2024

1. Overview

At Aragon Watch Co, we stand behind the quality and craftsmanship of our watches. If you are not completely satisfied with your purchase, we are here to help.

This policy applies to all purchases made through:

  • https://aragonwatchco.com
  • https://aragonwatchco.com

2. Return Eligibility

You may request a return under the following conditions:

  • The item is unused, unworn, and in its original condition.
  • Returned with original packaging, including boxes, manuals, and protective materials.
  • Return request is submitted within 14 days of delivery.

Items showing signs of wear, damage, or alteration may be refused.

3. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items.
  • Customized or engraved products.
  • Gift cards.
  • Items damaged by misuse, accidents, or normal wear and tear.

4. How to Initiate a Return

To request a return, contact us at:

Email: info@aragonwatchco.com

Please include:

  • Order number.
  • Reason for return.
  • Photos (if the item is damaged or defective).

Returns sent without authorization may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method.
  • Aragon Watch Co is not responsible for lost return shipments.

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Processing time is 5–10 business days.
  • Original shipping fees are non-refundable.

7. Exchanges

We do not offer direct exchanges.

To obtain a different item, please return the original product and place a new order.

8. Damaged or Defective Items (DOA)

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery.
  • Provide photos or video evidence.
  • We will arrange a replacement or refund at no additional cost.

9. 2-Year Limited Warranty

All Aragon Watch Co timepieces are covered by a 2-Year Limited Warranty from the date of purchase.

What the Warranty Covers

This warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Internal movement malfunctions under normal use.

If a defect is confirmed, Aragon Watch Co will, at its discretion:

  • Repair the watch, or
  • Replace the watch with the same or a comparable model.

What the Warranty Does NOT Cover

This warranty does not cover:

  • Normal wear and tear (scratches, dents, aging of materials).
  • Damage caused by misuse, abuse, accidents, or neglect.
  • Damage caused by unauthorized repairs or modifications.
  • Water damage resulting from improper use or failure to follow care instructions.
  • Straps, bands, crystals, or cosmetic components unless defective upon delivery.

How to Make a Warranty Claim

To submit a warranty claim, please contact:

Email: info@aragonwatchco.com

Please include:

  • Proof of purchase.
  • Description of the issue.
  • Clear photos or video of the defect.

Customers are responsible for shipping the watch to us for evaluation. If the warranty claim is approved, return shipping will be covered by Aragon Watch Co.

10. Lost or Stolen Packages

We are not responsible for packages marked as "Delivered" by the shipping carrier.

If your package is lost or stolen, please contact the shipping carrier directly.

11. Chargebacks & Disputes

We encourage customers to contact us before filing a chargeback.

Unauthorized chargebacks may result in account suspension and refusal of future orders.

12. International Orders

  • Customs duties, taxes, and import fees are non-refundable.
  • Returned items must comply with local customs regulations.

13. Policy Changes

Aragon Watch Co reserves the right to update or modify this policy at any time.

Any changes will be posted on this page along with an updated effective date.

14. Contact Information

For returns, refunds, or warranty inquiries, please contact us:

Email: info@aragonwatchco.com