Shipping policy

Last updated: December 12, 2024

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

Orders placed after business hours or on weekends and holidays will be processed on the next business day.

You will receive a confirmation email once your order has shipped.

2. Shipping Destinations

Aragon Watch Co currently ships to:

  • Canada
  • United States

We do not ship to P.O. Boxes or APO/FPO addresses at this time.

3. Shipping Methods & Delivery Times

Estimated delivery times (after order processing):

Canada

  • Standard Shipping: 5–10 business days

United States

  • Standard Shipping: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination
  • Shipping method
  • Order value

Any free shipping promotions will be clearly displayed during checkout.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear.

6. Customs, Duties & Taxes

For international shipments:

  • Customs duties, taxes, or import fees may apply.
  • These charges are the responsibility of the customer.
  • Aragon Watch Co is not responsible for delays caused by customs.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

Aragon Watch Co is not responsible for:

  • Orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping fees may apply to reship the order.

8. Lost, Stolen, or Delayed Packages

Aragon Watch Co is not responsible for packages marked as "Delivered" by the shipping carrier.

If your package is delayed, lost, or stolen:

  • Please contact the shipping carrier directly using your tracking information.
  • We will assist where possible, but a replacement or refund is not guaranteed.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damaged packaging and product.
  • We will evaluate the claim and determine the appropriate resolution.

10. Shipping Restrictions

We reserve the right to:

  • Refuse shipment to certain locations.
  • Cancel orders suspected of fraud or unauthorized activity.

11. Policy Changes

Aragon Watch Co reserves the right to modify this Shipping Policy at any time.

Updates will be posted on this page along with a revised effective date.

12. Contact Information

For shipping-related questions, please contact us:

Email: info@aragonwatchco.com